Operation manager

• Responsibilities

  • Delivery Operations Management

  • Oversee and manage daily delivery operations to ensure timely and accurate deliveries.

  • Develop and optimize delivery routes to improve efficiency and reduce costs.

  • Ensure drivers and the delivery team comply with safety standards and company policies.

  • Team Management

  • Recruit, train, and manage drivers and operational staff to achieve performance goals.

  • Set and monitor Key Performance Indicators (KPIs) for the team and provide regular performance feedback.

  • Resolve operational challenges and provide guidance to the team.

  • Process Optimization

  • Analyze operational data to identify bottlenecks and propose process improvements.

  • Collaborate with IT teams to enhance delivery management systems and leverage technology.

  • Monitor and improve customer satisfaction metrics continuously.

  • Customer Experience

  • Address and resolve customer complaints or issues promptly.

  • Monitor order delivery success rates and implement corrective actions when needed.

  • Cross-Department Collaboration

  • Work closely with sales, customer service, and warehouse teams to ensure seamless order fulfillment.

  • Coordinate with logistics providers and external partners to optimize resource utilization.

  • Compliance and Safety

  • Ensure all operations comply with local regulations, traffic laws, and company policies.

  • Conduct regular inspections and maintenance of delivery vehicles to ensure safety and reliability.

  Qualifications

  • Language Proficiency: Fluent in both English and Mandarin (required).

  • Experience: 1-3 years in logistics operations management or a related role.

  • Experience managing freight fleets for FedEx, Amazon, or similar providers is highly preferred. Experience in the logistics and transportation industry is a significant advantage.

  • Leadership Skills: Proven ability to lead and manage teams effectively in a fast-paced environment.

  • Communication Skills: Excellent verbal and written communication skills, with the ability to work effectively across diverse teams and stakeholders.

  • Technical Proficiency: Strong knowledge of logistics software and Microsoft Office Suite.

  • Problem-Solving: Strong multitasking and prioritization skills, with the ability to perform under pressure and resolve issues effectively.

  • Industry Knowledge: Solid understanding of transportation regulations, safety standards, and best practices in logistics.

  • Fedex Ground or Linehaul experience is preferred.